Please read these Terms and Conditions carefully before using Viva Slots. By registering or playing on the Platform, you are deemed to have accepted these terms.
The most important points from the Terms and Conditions, in plain language.
Viva Slots is strictly for users aged 18 and above. Age is verified at registration, and any account found to belong to a minor will be closed immediately.
Each person may register only one account. If multiple accounts are found, all of them will be closed and any accumulated bonuses will be forfeited.
All bonuses are subject to wagering requirements. Withdrawals cannot be made until the bonus conditions are met. The specific terms for each offer are listed separately on the Promotions page.
All deposits and withdrawals must be made using a payment method registered in your own name. Third-party payments are not accepted and may result in account suspension.
Identity verification (KYC) must be completed before withdrawing. Submitting a copy of your national ID or passport typically results in verification within 24 hours.
All games on Viva Slots use a Random Number Generator (RNG) that has been independently verified by a third party. Any form of cheating or system manipulation is strictly prohibited.
Viva Slots (hereinafter referred to as the "Platform" or "we") is an online gaming service operating under a fully valid license. These Terms and Conditions apply to both the website (vivaslots.app) and the mobile app. By accessing the Platform, you confirm that you have read, understood, and agreed to these Terms and Conditions in full.
Viva Slots is only available to residents of countries or regions where online gaming is legally permitted. It is your responsibility to ensure you comply with the local laws of your country when using our services.
These Terms and Conditions are published in English. In the event of any interpretive dispute, the original English version shall prevail.
To play on Viva Slots, you must create a personal account. You are required to provide accurate and complete information at the time of registration. Accounts created with false information will be suspended, and any balance in such accounts may be forfeited.
Keep your account password and login details strictly confidential. Never share your password with anyone. You are solely responsible for any unauthorized use of your account. If you notice any suspicious activity, contact our support team immediately.
Selling, transferring, or renting your account to another person is strictly prohibited. Violations will result in permanent account closure.
Before your first withdrawal, or for transactions above a certain amount, Viva Slots may request KYC (Know Your Customer) verification. You will need to submit a scanned copy of your National ID, passport, or driving license. Withdrawal requests will not be processed until verification is complete.
Viva Slots offers a range of bonuses and promotional offers — including welcome bonuses, deposit match bonuses, free spins, cashback, and VIP rewards. Each bonus has its own terms, detailed on the relevant promotions page.
Accepting a bonus is entirely optional. You can opt out of bonuses at the time of registration.
To earn points in the Viva Slots VIP Program, you must play regularly with real money. VIP points are not awarded for gameplay funded by bonus money. Viva Slots reserves the right to modify VIP tier rules at any time. Earned VIP points are non-transferable and will be forfeited upon account closure.
Viva Slots currently supports bKash, Nagad, Rocket, and USDT payment methods. Deposits are generally credited to your account instantly. Withdrawals are typically processed within 10 minutes to a maximum of 24 hours.
| Payment Method | Minimum Deposit | Minimum Withdrawal | Processing Time |
|---|---|---|---|
| BKash | BDT 200 | BDT 500 | 10–30 minutes |
| Nagad | BDT 200 | BDT 500 | 10–30 minutes |
| Rocket | BDT 200 | BDT 500 | 30–60 minutes |
| USDT (TRC20) | $5 | $10 | 1–24 hours |
Depositing or withdrawing using another person's name or a third-party payment method is strictly prohibited.
Viva Slots takes the protection of your personal data extremely seriously. We secure all data transmissions using SSL 256-bit encryption. Your information is never sold to third parties.
However, limited information may be shared when legally required — for example, in connection with financial crime investigations or requests from regulatory authorities. Please read our Privacy Policy for full details.
We strongly recommend enabling 2FA on your account. It adds an extra layer of security, and once active, an OTP will be sent to your mobile each time you log in.
If you notice any suspicious login or account activity, change your password immediately and contact our support team.
At Viva Slots, responsible gaming is more than a policy — it is a core value. We want our members to enjoy gaming as a healthy form of entertainment. We actively work against problem gambling and are committed to supporting players at risk.
These tools can be activated directly from your account settings. If you need assistance, our support team is always ready to help.
The following activities are strictly prohibited on Viva Slots. Violations may result in account closure and legal action:
If money laundering is suspected, we are required to notify the relevant financial regulatory authority immediately.
Viva Slots always strives to deliver reliable service; however, we will not be held liable in the following circumstances:
Viva Slots is not liable for any financial losses incurred through gaming. Gaming always carries risk and winnings are never guaranteed — please play with that in mind.
If a technical error results in an incorrect payout, Viva Slots reserves the right to recover the overpaid amount.
Viva Slots reserves the right to amend these Terms and Conditions, in part or in full, at any time. Members will be notified of significant changes via SMS, email, or platform notifications.
Continued use of the platform after any changes have been made will be considered acceptance of the updated Terms. We recommend checking this page regularly to stay informed.
These Terms and Conditions are effective from January 2026. All previous versions are automatically superseded.
For any questions or complaints regarding these Terms and Conditions, please contact our support team. We offer support in Bengali and aim to respond within 2 hours.
Once a complaint is submitted, we will investigate and respond within 7 business days. Any disputes will be handled in accordance with the guidelines of our licensing authority.
Done reading? Jump right in — thousands of players in Bangladesh are already enjoying the platform.
For players aged 18+. Please gamble responsibly.